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  • Personality Profiling
  • Team Development
  • Focus Groups
  • Executive and Life Coaching
  • Mentoring
  • Workshops
  • Strategic Planning
Personality Profiling1 Team Development2 Focus Groups3 Executive and Life Coaching4 Mentoring5 Workshops6 Strategic Planning7

TESTIMONIALS - Strategic Planning

"I have recently utilised the services of Veronica Lunn to facilitate the development of a new Strategic Plan for Mackay Library Service. Our service consists of five Libraries and one large Mobile Library, employing some 40 staff members. From the very beginning Veronica was most professional and easy to deal with. She exudes passion and experience and her enthusiasm was contagious as she workshopped the various stages of the Strategic Planning process, not only with Library Management but with staff on all levels of the library service.

She is the quintessential facilitator and took each and every staff member on a sometimes difficult journey of exploration, ideas and strategies for the future of our service over the next 5 years. The result has been the development of a Strategic Plan that has become a most valuable tool as we go through a period of change and restructure within council. It has provided a blueprint and a pathway for our Library Leadership Team and has given everyone a sense of direction that was not evident previously. I would have no hesitation in recommending Veronica to anyone who is looking for a skilled, competent, knowledgeable and passionate Strategic Planner".

Jan Kilbourne
Manager Community Development and Libraries at Mackay Regional Council

The Hills Shire Library Service have continued to work with Veronica and Rob over recent years developing ongoing strategic and operational plans, establishing a  long term relationship and understanding of our service delivery philosophy. Through their Enneagram workshops the team have gained a deeper understanding of the dynamics of working together resulting in a productive, cohesive work group.

Brenda Barrett
Senior Coordinator Library & Customer Service, The Hills Shire Council

Veronica facilitated a successful strategic planning session for Port Stephens Library, engaging staff throughout the process. With a vibrant personality and a wealth of knowledge and experience, Veronica brings both strategic and practical perspectives to her consulting work. This unique combination of attributes enabled Veronica to help us develop a clear vision and future goals for our library service. Involving the staff, seeking their input and working collaboratively with them, gave each person a sense of ownership of the process. The enthusiasm generated by participation and discussion was extremely positive, and resulted in group consensus that ensured our targets reflected agreed priorities.

I can highly recommend Veronica as an excellent and effective facilitator for libraries who are engaging in the strategic planning process or undergoing aspects of organisational change.

Kris Abbott
Library Services Manager, Port Stephens Council